Return & refund policy
Last Updated: October 27, 2026
Currency: United States Dollar (USD)
Homedcraft, operated by HOMEDCRAFT LLC, accepts eligible returns of Wooden Night Lights under the conditions described in this policy.
This policy explains the return window, product condition requirements, return shipping responsibility, damaged or incorrect products, refund processing time, and refund method.
1. Return Window
Customers may request an eligible return within:
30 calendar days from the carrier confirmed delivery date
The return period begins on the date carrier tracking shows the order as delivered.
If an order is delivered in multiple packages, the return period begins when the final required package has been delivered.
Requests submitted after the 30 day period may be declined unless applicable law provides additional rights.
2. Eligible Return Reasons
Customers may request a return if:
The customer changed their mind
The wrong Wooden Night Light was ordered
The wrong design, color, or variant was selected
The product does not suit the intended space
The product arrived damaged
The product is defective
The lighting function does not operate correctly
The wrong product was delivered
Required components or accessories are missing
The order is materially incomplete
The product is materially different from its listing
Return eligibility depends on the reason for the request and the condition of the product.
3. Change of Mind Returns
For an eligible change of mind return, the Wooden Night Light should generally be:
Unused or only reasonably inspected
Clean
Unmodified
Complete
Free from customer caused damage
Returned with all originally included components and accessories
Securely packaged for return transportation
Reasonable unpacking and inspection do not automatically make the product ineligible for return.
4. Product Condition
All important components originally supplied with the Wooden Night Light should be included in the return.
Depending on the product, these may include:
Night Light
Base where applicable
Cable
Adapter where specifically included
Remote control where applicable
Mounting components where applicable
Accessories
Instructions
Other originally included components
Missing important components may affect return eligibility or the refundable amount where legally permitted.
5. Used or Modified Products
Change of mind eligibility may be affected if the product has been:
Substantially used
Permanently modified
Painted
Refinished
Drilled
Disassembled beyond normal product instructions
Damaged through improper use
Damaged through improper installation
Used with incompatible power accessories
This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.
6. How to Request a Return
Contact Homedcraft before sending any product back.
Email: support@homedcraft.com
Use the subject line:
Return Request – Order #[Order Number]
Please include:
Full name
Order number
Email address used during checkout
Product being returned
Quantity
Reason for the return
Photos or video where relevant
Providing complete information helps us review the request more efficiently.
7. Return Authorization
A return must be authorized by Homedcraft before the product is shipped back.
After reviewing the request, Homedcraft may provide:
Approved return address
Return instructions
Packaging instructions
Carrier instructions
Prepaid return label where applicable
Return authorization does not automatically mean that a refund has already been approved.
The returned product may still need to be received and inspected.
8. Return Address
The Homedcraft business address is not automatically the return processing address.
Do not independently send returns to:
2760 JORDAN LN NW
HUNTSVILLE, AL 35816-1016
United States
unless Homedcraft specifically provides this address in written return instructions.
Unauthorized returns may be delayed or difficult to identify.
9. Change of Mind Return Shipping
For eligible returns caused by a change of mind, incorrect customer selection, or the product not being suitable for the customer's intended space:
The customer is responsible for return shipping costs.
Change of mind return shipping costs are generally nonrefundable unless applicable law requires otherwise.
10. Damaged, Defective, Incorrect, or Incomplete Products
If a Wooden Night Light arrives damaged, defective, incorrect, or materially incomplete because of a Homedcraft fulfillment error:
Homedcraft covers reasonable authorized return shipping costs.
Depending on the verified issue, Homedcraft may provide:
Replacement component
Replacement accessory
Replacement product
Authorized return
Refund
Please contact Homedcraft before arranging return shipping independently.
11. Reporting a Damaged Product
If your Wooden Night Light arrives damaged, contact:
Please provide:
Order number
Photo of the shipping label
Photos of the outer packaging
Photos of internal protective packaging
Clear photos or video showing the damage
Brief description of the issue
Please keep the product and packaging until Homedcraft confirms the next step.
12. Reporting a Defective Product
If the Wooden Night Light does not operate as expected, please contact Homedcraft and describe the problem.
Where useful, we may request photos or video demonstrating the issue.
Depending on the product, please also check any applicable instructions concerning power connection, charging, controls, or included accessories before submitting the request.
If the issue is verified, Homedcraft may provide an appropriate replacement, return, or refund resolution.
13. Missing Components or Accessories
If a required component or accessory appears to be missing, please inspect the product box, protective inserts, internal compartments, accessory packaging, and all included materials.
If something remains missing, contact Homedcraft.
Where practical, Homedcraft may send the missing component without requiring the complete Wooden Night Light to be returned.
14. Wrong Product Received
If you receive a product, design, color, or variant different from the one shown on your order confirmation, avoid substantial use or permanent modification.
Contact Homedcraft and provide:
Order number
Product photos
Shipping label photo
Packaging photos
Brief description of the issue
After review, Homedcraft will provide the appropriate next step.
15. Product Dimensions and Fit
Customers should review the published product dimensions before ordering.
If the dimensions shown on the product page are accurate but the Wooden Night Light does not fit the customer's intended surface or location, an otherwise eligible return will generally be treated as a change of mind return.
If the published dimensions were materially inaccurate, contact Homedcraft for review.
16. Color, Lighting, and Appearance
Product appearance may vary slightly because of:
Room lighting
Photography lighting
Camera exposure
Screen brightness
Monitor calibration
Mobile device settings
Viewing angle
The perceived brightness or appearance of a light may also vary depending on surrounding walls, furniture, ambient lighting, and room conditions.
Minor display related differences do not automatically make the product defective.
If the physical product is materially different from its listing, contact Homedcraft for review.
17. Natural Material Variation
Where natural wood or another naturally variable material is used, reasonable differences may appear in:
Grain
Tone
Texture
Knots
Natural markings
Surface patterns
These characteristics are not automatically considered defects when they are consistent with the material and product description.
18. Return Packaging
Returned products must be securely packaged.
Whenever reasonably possible, reuse the original:
Product box
Shipping carton
Protective wrapping
Foam
Internal supports
Protective inserts
Accessory packaging
If the original packaging is unavailable, use sturdy replacement packaging suitable for safe transportation.
19. Damage During Return Shipping
Customers are responsible for taking reasonable care when packaging a change of mind return.
Where legally permitted, the refundable amount may be affected if the product is materially damaged during return transportation because of clearly inadequate packaging.
Any adjustment will be based on the actual condition of the returned product.
20. No Restocking Fee
Homedcraft does not charge a standard restocking fee for eligible authorized returns.
There is also no standard:
Return authorization fee
Return processing fee
Administrative return fee
A reasonable adjustment may apply where legally permitted if the returned product has customer caused damage, missing components, missing accessories, significant modification, or another condition that materially reduces its value.
21. Return Inspection
After an authorized return reaches the approved return location, Homedcraft may inspect:
Product identity
Overall condition
Wooden components
Lighting function
Included accessories
Included cables or adapters where applicable
Signs of use
Modifications
Customer reported issue
Return packaging
Inspection is completed before the refund is finalized.
22. Refund Approval
A refund becomes eligible after:
The return has been authorized
The product has been received
The product has been inspected
The return has been approved under this policy
Where a full refund applies, Homedcraft refunds the eligible amount paid for the returned product.
23. Refund Processing Time
After an eligible return has been received, inspected, and approved, Homedcraft normally submits the refund within:
7 business days after return approval
The customer's bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears.
24. Refund Method
Approved refunds are normally returned to the:
Original payment method used for the purchase
Credit or debit card refunds are returned to the original card.
PayPal refunds are returned to the original PayPal transaction where applicable.
Other supported payment service refunds are returned through the original transaction.
Refunds generally cannot be redirected to another card, another person's account, an unrelated bank account, or another unrelated payment method.
25. Refund Currency
Approved refunds are processed in:
United States Dollars (USD)
If the original payment was converted into another currency, the local currency refund may differ because of exchange rate changes, currency conversion fees, bank policies, or payment provider policies.
Homedcraft does not control these independent conversion differences.
26. Original Shipping Charges
For a standard change of mind return:
Original outbound shipping charges are generally nonrefundable.
If the return is caused by a verified damaged product, defective product, incorrect product, or Homedcraft fulfillment error, eligible standard outbound shipping charges may be refunded where appropriate.
27. Free Shipping Orders
An order that originally qualified for free standard shipping does not automatically qualify for free return shipping.
For eligible change of mind returns:
The customer pays return shipping.
For verified damaged, defective, incorrect, or materially incomplete products caused by Homedcraft:
Homedcraft covers reasonable authorized return shipping.
28. Exchanges
Homedcraft does not offer standard direct exchanges.
If you want another Wooden Night Light, design, color, or variant, please return the original eligible product and place a separate order for the preferred product.
A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.
29. Partial Returns
If an order contains multiple products, customers may return selected eligible items.
Each returned product must individually meet the applicable return requirements.
A partial return may affect promotional discounts, bundle pricing, minimum order promotions, or free shipping eligibility where applicable and legally permitted.
30. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically:
An approved cancellation
An authorized return
An approved refund
The shipment may need to be returned and inspected before refund eligibility can be determined.
Carrier return charges may apply where legally permitted.
31. Returned to Sender Shipments
A shipment may be returned to sender because of an incorrect address, incomplete address, repeated failed delivery attempts, failure to collect the shipment, recipient refusal, restricted delivery access, or customs related issues.
Homedcraft will review the circumstances after the shipment has been returned.
Customer related return or reshipping charges may apply where legally permitted.
32. Order Cancellation
Pre shipment cancellations are governed by our Cancel My Order / Cancellation Policy.
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment can still reasonably be stopped.
Once the order has entered carrier processing, standard cancellation generally no longer applies.
33. International Returns
International returns may require additional carrier documentation, customs documentation, return declarations, or product information.
Please wait for Homedcraft return instructions before arranging international return transportation.
34. Duties, VAT, GST, and Customs Charges
Refund treatment for import duties, VAT, GST, brokerage charges, or customs processing fees may depend on the destination, return reason, whether Homedcraft collected the charge, applicable customs requirements, and applicable law.
Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund procedures.
35. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove consumer rights that cannot legally be waived.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
36. Changes to This Policy
Homedcraft may update this Return & Refund Policy when return procedures, shipping arrangements, payment procedures, product operations, business practices, or legal requirements change.
The Last Updated date will be revised when an updated version is published.
37. Contact Homedcraft
For return, refund, damaged product, defective product, incorrect order, or missing component questions, contact:
HOMEDCRAFT LLC
Brand: Homedcraft
Business Address:
2760 JORDAN LN NW
HUNTSVILLE, AL 35816-1016
United States
Phone: +1 (904) 318-8712
Email: support@homedcraft.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time
For return requests, use:
Return Request – Order #[Order Number]
For an existing order, please include your Order ID whenever available.